Contact the Casino Editorial Team
Need to get in touch with the team behind Betting Guide AU? This page explains exactly what we handle, how to reach us, and what to expect after you hit send.
What to Contact Us About
We read every message that arrives at [email protected]. We are a small editorial team, so we respond to three categories of enquiries:
- Corrections and updates. Spotted an outdated bonus, a dead link, a factual error, or a term that no longer matches what an operator offers? Send us the page URL and a short description of the issue. Corrections from readers genuinely improve our coverage, and we prioritise them.
- Editorial questions. Questions about how we review casinos, how ratings are compiled, or why a particular brand appears (or doesn’t appear) on a page published in 2026.
- Partnerships and advertising. Media kit requests, content collaborations, and advertising proposals. Please note that paid placement never guarantees a positive review — our editorial and commercial processes are kept separate, and we will say so plainly in any negotiation.
How to Reach Us
Email: [email protected]
We aim to reply within two business days. If your enquiry requires checking details with an operator or verifying claims against a regulator’s public register, it may take slightly longer — we would rather be accurate than fast.
Before You Write
A few things worth knowing so you don’t lose time:
- We are not a casino. Betting Guide AU publishes information about online gambling; we do not hold player accounts, process deposits or withdrawals, or control any operator’s behaviour. Complaints about withheld winnings, closed accounts, or unresponsive support must go to the operator first, and if it is unlicensed, to your state or territory regulator.
- Keep your own records. If you are pursuing a complaint against an offshore operator, keep screenshots, reference numbers and timestamps. Offshore casinos operating outside the Australian regulatory framework offer no consumer-law recourse, no ombudsman access and no court jurisdiction, so documentation is often the only leverage you have.
- Licensing checks. If you believe an operator we cover is unlicensed, tell us — but always verify licence numbers against the regulator’s public register yourself rather than relying on footer badges.
Gambling Support Is Not Handled Here
If you or someone you know is struggling with gambling, please do not email us. We are an editorial team, not a support service, and we are not equipped to help in a crisis.
Instead, contact a dedicated support service, and read our Responsible Gambling page for information on BetStop — Australia’s National Self-Exclusion Register — and other free, confidential help available to Australian residents. Please be aware that BetStop does not cover offshore casinos and will not close or block offshore accounts, so separate steps are needed there.
For everything else, we look forward to hearing from you at [email protected].